Receptionist

The Australian High Commission Singapore invites applications for the part-time position of Receptionist. Duty statement and selection criteria are provided below.

Job Description/Duty Statement

Duties of the position will include but are not limited to the following:

  • Operate the High Commission’s PABX switchboard, including connecting incoming calls and emails to officers and responding to routine public enquiries. 
  • Greet and direct visitors to appropriate Section within the High Commission as required. 
  • Assist with routine administrative duties, including updating and distributing internal telephone directories, processing meeting room bookings, and assisting with visitor system management. 
  • Assist with consular and passport administration, including updating internet pages of contact lists, administering the booking system and, administering passport applications.
  • Provide other administrative assistance as required

Selection Criteria

It is expected that the successful applicant will fulfil the following criteria in relation to the above duties:

  • Fluent in English with highly developed written and oral communication skills.  Very good interpersonal skills.  Proven ability to deal with a wide range of clients, cultures and expectations. Experience responding to public enquiries would be an advantage;
  • Demonstrated sound judgement, proven organisational skills and ability to follow directions, solve problems, act flexibly, and determine priorities;
  • Demonstrated proficiency in operating a variety of software packages including Microsoft applications for word processing, spreadsheets and email (i.e. Word, Excel and Outlook), and ability to quickly learn new computer applications;
  • Experience in operating a PABX switchboard would be desirable.  Ability to connect incoming calls and emails to officers and respond to routine public enquiries; and
  • Ability to work individually and as a member of a team, with minimal supervision.

Background

The Australian High Commission is the official representative of the Australian Government in Singapore. We provide a range of services to the general public, including consular, passport, visa and immigration, citizenship and cultural relations services. We also act on behalf of various Australian Government authorities by representing Australia's interests to local, regional and multilateral government and business organisations in Singapore.

Conditions of Appointment

Employment at the Australian High Commission is subject to the successful completion of a police clearance, and a medical clearance. 

Normal hours of work at the Australian High Commission are Monday to Friday 8:30am to 5:00pm, however the position offered is part time position working 37.5 hours per month. A permanent contract will be offered, after the successful completion of a 6 month probation period. A bonus of 1.5 months’ salary is paid annually in December and additional performance-based salary increases or bonus are offered.  The hourly-rate salary starts at SG$15.59

The Australian High Commission will not be responsible for any costs incurred when applying for a Singapore visa, relocation costs, nor the return of the staff member and family to their country of origin at the end of the contract.

The Australian High Commission will apply for work authorisation if the successful applicant is a non-Singaporean citizen or non-Singaporean Permanent Resident. However due to the part time nature of the role it will not be possible to apply for an Employment or S-Pass as it does not meet the salary requirements.

How to apply

A Selection Advisory Committee (SAC) will be established to assess applications, conduct interviews, check referees reports and prepare a report for the delegate recommending the most suitable applicant.

Applications should include a completed job application pack (available on www.australia.org.sg), including claims to the selection criteria and a current curriculum vitae. 

Based on the information provided in applications received, the SAC will shortlist applicants for interview.

Applications should be submitted electronically to recruitment.singapore@dfat.gov.au or by post marked “Staff-in-Confidence” to the following address:

Recruitment Manager
Australian High Commission
25 Napier Road
Singapore   258507

The selection process usually takes several weeks and applicants will be advised of the final outcome. If another similar position becomes vacant within the next 12 months, the order of merit for this position may be considered for such vacancies.

Australian Government objectives, under which the High Commission operates, can be found on the Department of Foreign Affairs and Trade website (www.dfat.gov.au).

Applications close midnight, 20 May 2018.